This is becoming a welcomed and honorable pattern. It was announced a few days ago that J. D. Power and Associates has recognized Auto-Owners Insurance Company for “Highest in Customer Satisfaction with the Auto Insurance Claims Experience.” Auto-Owners has been recognized at this level for the sixth time in the eight years this survey has been taken. This only happens as a result of hard work, a commitment to serve, and a great partnership between the company and it’s insureds through the local independent agency – like all of us here at Benton White.Insurance.

From my agency, we work hard with the local claims department here in Brentwood to be sure they make initial contact quickly after a claim is filed. We strive for 24 hour or less initial contact for each claim and meet that deadline the majority of the time. That initial contact was one of the highest rated items on the Power survey that is successful.

With more people expressing frustration with service in today’s fast-paced, impersonal world, we hope it is reassuring to you, our customers that we minimize confusion and problems in claims. This J.D. Power award shows that Auto-Owners company-wide makes this a goal of theirs also.

I’ve often said …”we can sell insurance all day long but if we aren’t there to offer high quality service after the sell, we’re not worth much to our people.” That’s been our goal for over 37 years and the longer we do this business, the more we know it is true! Thank you for letting us serve you with prices that are competitive and service that is local and personal built around relationships with our insureds. We think this is what truly makes us different. Without you, we couldn’t do it. So I say once again, “we appreciate your business!”

If we can assist you or your friends with this type of insurance environment, we’re here to earn yours and their business. EMAIL us at info@BentonWhite.com or call any of our staff at 615.377.1212