We have great relationships with all of our companies. Some have been with us for decades. According to results of the J.D. Power 2021 U.S. Independent Agent Performance and Satisfaction Study, released on Oct. 5, agent satisfaction has reached an all-time high since 2018—with the overall satisfaction scores among personal lines and commercial lines agents jumping 54 points over the four-year period. Three of our companies – Auto-Owners, Travelers & Progressive made impressive showings!
Auto-Owners Insurance get highest marks from personal & commercial lines agents
For personal lines agents, the overall 2021 satisfaction score, measured on a 1,000-point scale, reached 750, up 18 points since 2020; for commercial lines, the 2021 overall score came in at 740, scaling up 29 points from a year ago.
In a media statement, J.D. Power said that latest year-over-year gains in satisfaction with quoting, support and communications and servicing helped to drive up the overall scores.
The Best and the Worst
Auto-Owners Insurance ranked second among personal lines carriers, and Safeco came in third. Travelers ranked fourth and Progressive ranked fifth.
Both Auto-Owners and Safeco have reported overall satisfaction above the industry averages in each of the four years, but Auto-Owners’ score has consistently risen while Safeco’s fluctuating scores are closer to the industry average.
In 2021, Auto-Owners Insurance ranks highest among commercial lines insurers with an overall satisfaction score of 838, up from 821 in 2020. Auto-Owners did not appear on the commercial lines rankings in 2018-2019.
The Hartford, Liberty Mutual, and AIG, and Travelers are the only four commercial insurers ranked by J.D. Power in 2021 that were also ranked in each of the three prior years (with at least 100 surveys completed for the company).
While scores for The Hartford and Travelers have hovered near the industry average in prior years, The Hartford, edging up just a little bit higher in 2018 and 2019, and rising 45 points above Travelers in 2021, maintained its position in second place for all years except 2020.
As you can see, three of our companies – Auto-Owners, Travelers, and Progressive rank high in not only agent satisfaction but customer satisfaction as well. When a company is easy for us to work with, that has a domino effect for our customers. We are able, as their agent, to get them what they need when they need it. They don’t have to go through phone trees, voicemails, etc. to get their service. These companies offer awesome service in our absence and provide us with what we need to help our customers. It’s a WIN-WIN!
Let us know how we can help you! TEXT or CALL us at 615.377.1212. EMAIL us at INFO@BentonWhite.net or visit our website at www.BentonWhite.com for a plethora of helpful information – 24/7.
THANKS for the privilege we have in serving you our customer. If you’re not one of our customers yet, come on over – we’ll treat you like we want to be treated!
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