Friday, 08 April 2016
We get calls quite often about a possible claim issue whereas the customer thinks the homeowners insurance policy would cover the loss when the claim would best be settled with a homeowner WARRANTY policy.  It is confusing and we always understand when a customer calls why they would have the question.  Let me share some information that might clear up the issue.

Homeowner's Insurance
Homeowner's insurance covers against damage and loss caused by fire, wind, hail, fallen tree and other natural acts, as well as by theft and vandalism. Comprehensive insurance policies also cover damages from accidental harm that occurs on the property, especially if it involves a defect in the property. An example of this would be a slip and fall or medical injuries caused by an icicle that falls from a roofline.
Homeowner's insurance policies are required by most lenders, since it protects their financial interest in the property if anything major should happen, such as a fire or substantial storm damage. The natural acts, or hazards, covered by these policies vary. For example, some policies cover storm damage, but will not cover hurricane damage. Others will not cover damage by any "act of God" including earthquakes or floods.  However, coverage can be purchased separately as an add-on to their homeowners insurance policy.  Many lenders require this additional coverage if the home sits in a high-risk area, such as mandatory flood insurance for homes located along a river.
Home Warranties
A home warranty is a policy generally purchased by the seller prior to or at closing on a home purchase though a buyer could purchase one as well. It covers the major systems and appliances of a home and repairs or replaces them when they break during the coverage period. The definitions of major systems and appliances vary from policy to policy, but they typically entail heating and air, plumbing, electrical, hot water heaters, dishwashers, stoves/ovens and garage door openers. If the refrigerator was in the home when it was purchased or before the policy went into effect, it is covered as well.
Home warranties are optional, but many sellers purchase them as reassurance for buyers that any repairs or replacement of worn components in the home will not come out of their pocket. This is especially valuable in areas where resale homes are in strong competition with new homes, since the out-of-pocket maintenance cost for a resale will be the same as for a new home. Home warranty companies keep a set group of trusted local contractors ready to take care of repairs. The homeowner simply calls the warranty company about the issue and the company calls one of its contractors to come out and assess the situation. The contractor then makes repairs or replaces broken parts if repairs cannot be made. The warranty company pays the contractor directly and charges the homeowner a small fee designed to minimize nuisance calls.
Home warranties are not necessarily all-inclusive. Some cover items such as pools or septic systems as part of their coverage, while others offer coverage for those same items at an additional cost. Other policies do not cover them at all. A seller or homeowner who is looking to buy a home warranty should read the fine print on what is covered and any conditions on that coverage before purchasing the policy to make sure it covers all of her needs.
Both polices have their place in your portfolio.  We can help with the homeowners insurance but specialty companies write the homeowner warranty policies which often times are best purchased through realtors/realty companies.  Hopefully, this will clear up some of the confusion between the two.  
If we can help you with anything "insurance", we're here and ready to EARN your business.  Contact any of our staff at 615.377.1212 or EMAIL us at  We insure just about anything!  Test us and see if that is true!
Posted on 04/08/2016 2:09 PM by Benton White
Tuesday, 05 April 2016
It's always nice to see strength of market with the companies we represent.  The National Association of Insurance Commissioners (NAIC) has ranked the Top 25 property and casualty insurance companies and groups.  They use as their basis - insurance market share of direct premiums written for 2015.  The Top 10 providers accounted for 45.63% of 2015 direct insurance premiums written. 
The names in the top 10 P&C carriers remained the same as 2014, but with generally incremental movement up or down in the rankings. The most notable change was Liberty Mutual's drop to fourth place from second.
Two of our primary companies, Travelers & Progressive were in the Top 10.  Travelers Insurance ranked #5 with a market share of 3.95%.  Progressive Insurance ranked #6 with a market share of 3.63%.  Auto-Owners Insurance was ranked #19 in the Top 25.  
We write business with these great companies nearly everyday for several reasons.  Their premiums are extremely competitive, the service for both policy issues and claims is amazing and they are readily available with the advanced technology they offer.  We have been with Progressive & Auto-Owners for 30+ years and Travelers for the past 10 years.  All three are obvious leaders in the marketplace and it's a privilege to have them in our agency.
We can insure you with them and others we represent here at Benton White Insurance.  If we can help, we're always ready to earn your business.  Simply contact us at 615.377.1212 or email us at  If you're not ready for coverage quotes right now, pass along this blog article to others by clicking the social media icons above or forwarding this by email to a friend or family member.  We'll do our best for them!


Posted on 04/05/2016 11:17 AM by Benton White
Friday, 01 April 2016

Our website has become a major contact source for our agency.  We never want to put aside the importance of one to one communication with those that need us, but if you can't reach us at times, the website is ALWAYS there!  We have spent much time and money to develop the most user-friendly site we have seen from an independent insurance agency.  The site - is designed so that when you are at your desktop, laptop, tablet or phone, you will see the site that best fits your chosen internet instrument. With such mobility available these days, we know how important it is you have the information at your fingertips any time you want it. gives that to you.

Here are some of the great ways our website has been used already:
  • We have had some customers at the scene of an accident, open up the website and file a claim in real time from their phone while they wait on the police.  At the top of the front page in two different places, you can click on FILE A CLAIM.
  • Someone at a coffee shop had a question about a billing circumstance, clicked on our website and saw at the top right corner - CLICK TO CHAT NOW!  That feature is available 24/7 where you actually CHAT with one of our staff during normal business hours or leave a message after hours.  We're glad to see that section is being used.  We stop what we're doing and are ready to help when a CHAT comes in.
  • We have had many visitors who need insurance click on the box on the front page - NEED INSURANCE?  They visit that section of the site and actually can get a quote from us for insurance.  In some sections, the rates will appear immediately.  In other sections, you can input the data for us and we'll quote the rate for you within 24 hours.
  • One of the most visited pages on our site is the CONTACT US page!  Instead of looking up our numbers or calling for information about how to reach us or find our office location, there is the CONTACT US box also on the front page.  Just click and go!
You can LIKE us on Facebook, follow us on Twitter, join us on LinkedIn or EMAIL us.  Those icons are at the top of the page - just click and go! 
At the bottom of the page, more click and go options:
  • Customer Care Center (so many forms you need where you can change a bank payment, change an address and a host of others right on the Customer Care Center page.
  • Glossary of insurance terms.  No Google needed - just click and go!
  • Videos to explain all things insurance including what to collect at the scene of an accident so you'll have what you need to file the claim plus many, many more!
  • FAQ - questions we get all the time ANSWERED on our Frequently Asked Questions section.
24/7 - ready for you .... our website is ready for you at  Just click and go!  Bookmark our address: .... We've created the site with your convenience foremost in our design.  Visit NOW and enjoy!
Posted on 04/01/2016 1:40 PM by Benton White
Tuesday, 29 March 2016
Last August, I cleaned up an off-road bike that had been sitting in the garage for several years - untouched!  After knee surgery in October, 2014, I thought - the weather is nice and how could riding a bike do nothing but better strengthen that knee?  I have some friends that have been cycling for quite some time and they are addicted to the sport! So I navigated onto the rural highways in my county and got a taste of road cycling!  It took very little time before I knew - this was something I wanted to do. 
I gave myself 90 days to be sure I would continue to find the time to ride and if I did, I would upgrade my bike and make it one of my primary workouts - 3X per week joining my other strength conditioning workouts 2X per week that I also do.  
Little did I know of the growing community of riders not only in Middle Tennessee but around the world.  Bicycle riding is the third most popular outdoor activity among adults, with 12 percent classified as "frequent cyclists." This number increases to 22 percent for children.
The basics of bicycle safety are well known-wear a helmet, utilize reflectors, and be visible and alert. But when it comes to insurance, many cyclists are unaware or misguided concerning the steps they can take to further protect themselves and their bicycle.
A specialized, stand-alone bicycle insurance policy covers liability, loss, damage, and sometimes medical payments. Bicycle insurance provider Markel American Insurance Co. compiled five common myths and misconceptions about bicycle insurance that agents can use to educate their clients in order to protect themselves and their hobby.
  • Myth #1: Homeowners' policy will cover a stolen bike, and separate bicycle insurance is not necessary.
    • Though a homeowners' policy can sometimes provide coverage for bicycle theft, some homeowners' policies have low coverage limits for things like sporting equipment.  "There is a lack of awareness on the need for this coverage. Most people just assume they are fully covered under their homeowners or renters' policies (as most people don't read the actual policy documents they receive to know exactly what is and isn't covered). In the unfortunate event of an accident, they are shocked to find out there may be exclusions on their homeowner or renters' coverage and possible other limitations, so the cyclist may not receive the full value of the bicycle," said marketing coordinator of Markel American Insurance Co. Lauren Hernandez.  Bicycle owners who fall victim to theft may be faced with much of the replacement cost for their bikes because of low coverage limits and high deductibles.  What's more is that a bicycle claim could cause a person's homeowners' rates to go up. With a separate bicycle insurance policy, cyclists can protect their homeowners' rates and protect their bike from worst-case scenarios.
  • Myth #2: If my homeowners' insurance company writes special coverage (an insurance rider) for the value of my bike, a stand-alone policy is not necessary.
    • Many clients are unaware that even if special coverage is provided in the policy, a stolen or damage bike can still cause a cyclist to fall victim to the homeowners' policy restrictions as there may be exclusions on coverage or other limitations.  Bicycle policies can ensure spare parts and apparel are covered and can provide coverage while racing. Policies can often be customized to fit a cyclist's needs. Roadside assistance, including emergency transportation, is an option offered by some providers.
  • Myth #3: If I buy the best bike lock on the market and I'm smart about storing my bike, it won't get stolen.
    • According to FBI Crime Statistics, a bicycle is reported stolen every 2.8 minutes.  While bike locks do deter thieves, it does not mean that a bike will not be stolen. Expert thieves can easily spot high-value bikes, and even with the best bike lock on the market, they know how to make a bike disappear. Bicycle insurance can cover a bike anywhere at any time, giving cyclists peace of mind concerning the protection of their bike, but owners still need to be aware of their bicycles in order to keep them safe.  "One tip for avoiding theft is out of sight, out of mind.' Keeping your cycle hidden from view is a great way to keep it from rolling away. Of course, always lock your bike to an immovable object with quality cables or U-Locks thru the frame and tires. Remember to remove anything that is easily removable, like lights or your GPS. Also something to keep in mind is storing your bicycle in an area that is dry and out of direct sunlight for prolonged periods. No one wants rotting tires or rusting component, and the sun can do damage that, over time, weakens the performance of some plastic or rubber materials."
  • Myth #4: Bicycle insurance is expensive.
    • Bicycle insurance does not need to be expensive. Markel's bicycle insurance policies, for example, start at $100, and the average policy costs between $250 and $300 a year. For a bike that is worth thousands of dollars, insurance expenses are nothing compared to bike replacement or repair if the worst should happen.  In addition, some carriers provide discounts for members of USA Cycling, USA Triathlon and other bicycling associations, lowering the cost for avid cyclists.
  • Myth #5: Only professional cyclists need insurance.
    • Amateur cyclists, triathletes, and anyone else with a love of biking could use bicycle insurance. Protecting against liability, damage or losses can further enhance the biking experience by providing a cyclist with the satisfaction of knowing their bicycle is protected.
"Most people aren't professional racecar drivers, but we are required to carry auto insurance on our vehicles because in our cars, we are at risk for injuring other people, property or ourselves. Bicyclists are faced with similar risks on the road; and just because they aren't racing, doesn't mean they are immune from causing an accident or injury to someone else," Hernandez said.
"When we ask our cyclists how much they have invested in their bike, they are often surprised with their answer-and just how much they've put into it. Many don't realize just how much loss they may be faced with if their bike is stolen or wrecked" said Kerri Nguyen, marketing director for Markel.
My staff did some research on this subject and we've learned some of our companies provide more coverage than others.  But the bottom line is that we can help cover your bicycle(s) correctly either with a supplemental policy or in some cases, I might reccommend a separate stand-alone policy for more extensive coverage.  Feel free to contact us if we can help.  EMAIL at or contact our staff at 615.377.1212.
Spring is upon us and this is prime season for cycling.  I certainly intend on being out there enjoying this Middle Tennessee spring weather on my bike!  Let's be sure we insure them correctly!
[Portions of this blog taken from and article written by Hannah Bender with titled: Bicycle Insurance: 5 Myths and Misconceptions]
Posted on 03/29/2016 12:56 PM by Benton White
Sunday, 27 March 2016
Even though the main emphasis of this blog is not about insurance, there are other things and other days, like today that are much more important. As we spend time with friends and family on this Easter Sunday, we like so many celebrate this day as Resurrection Day. Based on accounts of what happened many, many years ago, one has to wonder what "then" would have looked like "now!"  Please take 90 seconds to watch this video and see what you think!

And from all of us at Benton White Insurance we wish you a Happy Easter !

Posted on 03/27/2016 6:55 AM by Benton White
Wednesday, 23 March 2016
When one of our customers has a claim, I, along with my staff, take it very seriously.  I have always thought that you can sell a policy to a prospect which makes them a customer.  But after you do that as their agent, you have to take care of them with the kind of one on one service they need when they need you.  If you don't, you fail miserably.  Whether it's a bank change, vehicle change or a claim, we work extremely hard to be sure the customer gets the service and time from us they deserve when they bought that insurance policy.  
Seeing an article a few days ago that stated that homeowners are less satisfied with claims service - nationally - troubled me.  
For the first time since a study was launched in 2011, customer satisfaction has declined among homeowners who filed a property claim, according to the J.D. Power 2016 U.S. Property Claims Satisfaction Study.
The report, which analyzes customer ratings on a 1000-point scale, shows that satisfaction decreased five points since 2015, from 851 to 846. "From a data standpoint, this is a significant drop," explains Mark Garrett, director of insurance industry analytics at J.D. Power.
Until this year, satisfaction scores showed a consistent upward trend.
The ratings are based on five categories: settlement, first notice of loss when the claim is reported, estimation process, service interaction and repair process. Service interaction registered the most significant drop in satisfaction-a decrease of eight points. Specifically, claimants were less satisfied with local agents (-8) and claims professionals (-28).
The agent's responsiveness, Garrett points out, is partially accountable for the decline. "There's some phone tag in the claims process if the agent isn't immediately available," he explains. "That's a big element in terms of responsiveness, and people rate that."
It's often necessary for an agent to communicate with other parties once a homeowner files a claim. Meanwhile, the client is left waiting in the dark. "The agent doesn't have that information right at their fingertips," Garrett says. "But it's helpful to let the customer know that you got their message and are going to get back shortly. Acknowledge that you plan to follow up."
According to the study, 51% of the time, the agent initiated a follow-up call to the customer. 
I long ago put a process in place so that we stop what we are doing and file a claim immediately.  Some of our companies prefer we refer you directly to their claim department so they can move faster in processing the claim.  Regardless of the company or the way the claim is filed, we place a 3-day follow-up call to make sure the customer has been contacted and they are happy with the process thus far.  If not, we always know where to go to get immediate action for their concern and we do it.  
A claim is a hard enough inconvenience without my agency getting in the way with less than an expedient solution.  That's why I think that 98% of the customers who respond to our "End of Claim Survey" always give us high marks on how we helped them through their own claim.

Contact Us

If we can help you - we're here and ready to earn your business.  Feel free to contact us at or call any of our staff at 615.377.1212.  We'll get you insured as good as we can so if you do have that unfortunate claim, we will quickly help you get that taken care of!
[Portions of this blog post taken from an article written by Jordan Reabold - from the online publication: Insight & Analysis for the Independent Agent - March, 2016]
Posted on 03/23/2016 3:15 PM by Benton White
Friday, 18 March 2016
It's that time of the year!  We start seeing group Harley rides everywhere or just general fun biking on some nice, sportster motorcycle.  They should be insured and we've got one of the top providers of motorcycle insurance right here!  Progressive Insurance covers all types of what they call "toys" and we've got the competitive rates that anyone with a "toy" should consider. 
Why Progressive motorcycle coverage?
  • They offer BROAD acceptability meaning that their specialized policies cover 99% of all motorcycles, ATVs, Segways and golf carts!
  • They have specialized coverage that you won't find on a homeowners or auto policy supplement.
  • Their coverage options exceed other specialized carriers
The policy features are pretty amazing:
  • Carried Contents® coverage - pays to replace insureds' owned personal property (such as hunting, camping, touring, or similar gear) that is damaged, destroyed or stolen from the vehicle.
  • Enhanced Injury Protection - covers a portion of income loss or death benefit as the result of a covered accident.
  • Disappearing Deductibles - 25% reduction in Comprehensive and Collision deductible for each claim-free policy period. The fourth consecutive claim-free policy period deductible is $0.  That's right - you can EARN no deductible!
  • Total Loss Coverage (TLC) available for all motorcycles and ATVs that pays the MSRP of a current model year vehicle of the same make/model for a total loss protecting against depreciation and inflation.
  • Off-road vehicles covered off-road and on-road
  • No deduction for depreciation or betterment on partial losses
What makes rates even more competitive?  
  • Discounts or lower rates are there for customers who:
    • Initiate a quote at least one day before their policy begins
    • Make prompt payments
    • Own a home and/or multiple vehicles
    • Have multiple Progressive policies
Progressive fills many needs for insureds if they own wheels like ATV's, MotorHomes, Motorcycles, Private Passenger Vehicles, Commercial Vehicles and more!  This agency has been a part of the Progressive family for 30+ years and have enjoyed efficiency and competitiveness with rates, claims and service.  
Let us know if we can help you or someone you know regarding this type or any type of insurance.  Progressive is just one of several companies we can shop for you to find competitive rates for custom designed coverage's.  Simply contact us at or call any of our staff at 615.377.1212.  We're here to earn your business and if you have "toys", we can insure them competitively for you!
Posted on 03/18/2016 12:19 PM by Benton White
Tuesday, 15 March 2016
In defending himself against lawsuits from women who say he sexually assaulted and then defamed them, Bill Cosby is facing mountainous legal expenses.  Luckily for him, he has homeowners' insurance.
That is the surprising tool Mr. Cosby is using to pay his legal fees as he battles defamation claims filed by 10 women in three states.
Mr. Cosby's insurer, American International Group, better known as A.I.G., has gone to court to deny him coverage,
arguing, among other things, that it should not have to cover claims that arose from alleged acts of sexual misconduct.
But so far, Mr. Cosby is winning.
"The court finds that plaintiff has a duty to defend," Judge Beverly Reid O'Connell, of Federal District Court in Los Angeles, said in a ruling last November that favored Mr. Cosby.  Though it may seem novel, Mr. Cosby's policy is a lot like those held by millions of affluent homeowners and other wealthy people who bolster their insurance coverage so that they are protected if they are ever sued.
The pitcher Roger Clemens, O. J. Simpson and Bill Clinton have all used so-called personal injury coverage, typically tied into their homeowner's policy, to battle lawsuits.
In 1994, Mr. Clinton was fending off accusations that he had sexually harassed Paula Corbin Jones, and that he had his aides cast her account as a lie when they denied the incident occurred. Ms. Jones sued on defamation and other grounds, and Mr. Clinton's insurers helped defray the costs. Mr. Clinton's lawyer said that Mr. Clinton was surprised when he learned his policies would help cover the legal expenses.
Others were, too.
"How is it that someone has insurance to cover a defamation claim?" Greta Van Susteren, the talk show host, asked on the air after Mr. Clinton's coverage became known. "I mean, where do you buy that, or how do you get that?"
The typical homeowner's policy covers bodily injury, the sort of claim that arises when the mail carrier slips on your broken front stoop. But many wealthy Americans, with assets to protect, often pay for enhanced "personal injury" clauses or umbrella policies that provide coverage in a range of other circumstances, including lawsuits that accuse the policy holder of defamation. Two decades ago, the insurance industry estimated that seven million people in the United States held such umbrella policies, although the Insurance Information Institute said it does not have current estimates.
"I don't think that celebrities go out looking for defamation coverage. I think they buy quality insurance, and that happens to include defamation coverage," said Randy Maniloff, an insurance coverage lawyer in Philadelphia.
Many homeowners do not realize the extent of their coverage until they have a reason - like a defamation suit - to read the fine print.
According to Richard D. Emery, a lawyer who represented a former trainer for Mr. Clemens who sued him for defamation, "It's not common, because defamation cases are not common, and certainly defamation cases based on sexual misconduct cases are even more rare."
But in Mr. Cosby's case, the defamation suit has become a popular weapon for women who say the entertainer sexually assaulted them decades ago. When they came forward, it was too late to sue on sexual assault grounds, because the statute of limitations had expired. So women have sued him for defamation instead, asserting they were branded as liars when Mr. Cosby's lawyers and other representatives dismissed their allegations as fabrications.
To cover his legal costs, Mr. Cosby is relying on the insurance policies he had on his homes in Massachusetts and California, each with limited liability coverage of $1 million, according to court records. Mr. Cosby and his wife, Camille, also have an extra liability policy with coverage of $35 million.
Mr. Cosby wants his insurer to pay for the cost of defending him and to cover any final judgments, up to the set limits. For now, A.I.G. is paying the legal fees in three of the five defamation cases. It's unclear if it is covering the costs for the others, filed by two women in Massachusetts. The company did not return calls seeking comment.  But A.I.G. is fighting in federal court in Massachusetts and California and in state court in Pennsylvania to reclaim its legal costs, while also arguing that it should not be on the hook for any final judgments. The insurance company says Mr. Cosby is not covered because there is a "sexual misconduct exclusion" in his policies, a clause that rules out claims for personal injury "arising out of" any actual or alleged sexual misconduct.
In her November decision, though, Judge O'Connell in California rejected that argument in a defamation case brought by the former actress Janice Dickinson.  "Sexual misconduct may be the subject matter of defendant's statements, but defendant's statements, not his alleged sexual misconduct, directly caused the injury for which Dickinson now seeks relief," she said.  The judge decided, among other things, that the policy was worded ambiguously; and in matters of ambiguity, the law is interpreted in favor of extending coverage.
A.I.G. says it plans to appeal the ruling. It has also amended its complaint to put forth additional grounds for its assertion that Mr. Cosby is not covered, including the fact that the named insured on the California policy is not Mr. Cosby, but his limited liability company.
Not all of Mr. Cosby's legal bills are being paid by A.I.G.. For example, he has no insurance to cover the cost of his defense in a criminal case in Pennsylvania, where prosecutors say Mr. Cosby sexually assaulted a young woman in his home in 2004. Mr. Cosby has denied wrongdoing in that case, and in all the cases that are the subject of the defamation suits.  In Massachusetts, the lawyer for seven women suing Mr. Cosby for defamation, Joseph Cammarata, was also a lawyer for Paula Jones when she sued Mr. Clinton, who paid a settlement but never admitted wrongdoing.  Mr. Cammarata is not a fan of the practice in which insurance companies pick up the tab in such instances.
"If the allegations are true, you can harm someone, and get somebody else to pay for your wrongdoing," he said. "God bless America! There is no financial responsibility."
This is one of the more least used means of payment for liability insurance - whether it be through the homeowners or personal liability umbrella.  We can help you with both!  Simply contact any of our staff at 615.377.1212 or email us at We're here to earn your business and provide the types of insurance coverage you need!
[Portions of this blog is taken from a New York Times web release - "To Defray His Legal Costs in Defamation Suits, Cosby Turns to His Insurance" by Graham Bowley & Sydney Ember - March 13, 2016]
Posted on 03/15/2016 12:32 PM by Benton White
Friday, 11 March 2016
Excuse me - the insurance guy - if I have had my brow raised over this development and discussion of self-driving vehicles being tested.  Do I like the idea?  Yes!  Do I think it will come to the buying public sometime in the future?  Most likely!  How will insurance companies handle the risk of insuring a car with no driver?  Heck if I know but something will be designed if they become prevalent in the marketplace.  
The Insurance Journal publication came out with an article in the last few days that focused on which population segment might have the most interest in self-driving cars!  Guess who!  Senior adults!  Here's the article that makes some good points!
Florence Swanson has lived through every American car from the Ford Model T to the Tesla Model S. Now, at 94, she has stepped into what Google hopes will be the automotive future: self-driving vehicles.
After her painting of a guitar player won a Google contest, she became the oldest person yet to ride in a model with the company's autonomous technology.
"You haven't lived until you get in one of those cars," the Austin, Texas, resident said of her half-hour excursion. "I couldn't believe that the car could talk. I felt completely safe."
Google is betting others will share her sentiment. With more than 43 million people in the U.S. now 65 and older, and 10,000 more hitting that mark every day, aging Americans are a natural target market for self-driving vehicles. Mobility needs - getting to the doctor or the grocery store, seeing family and friends - become paramount for seniors, especially since 79 percent live in suburbs and rural areas.
"For the first time in history, older people are going to be the lifestyle leaders of a new technology," said Joseph Coughlin, director of the Massachusetts Institute of Technology's AgeLab in Cambridge. "Younger people may have had smartphones in their hands first, but it's the 50-plus consumers who will be first with smart cars."
John Krafcik, chief executive officer of Google's Self-Driving Car Project, featured Swanson during a January presentation in Detroit. His own mother is 96; both she and Swanson gave up their driver's licenses, and the freedom that came with them, roughly a decade ago.
"A fully self-driving car has the potential to have a huge impact on people like Florence and my mom," Krafcik said. "Mobility should be open to the millions around the world who don't have the privilege of holding a driver's license."

Designing for Elderly

Ford Motor Co. also sees autonomy "as a way to strategically address an aging population," said Sheryl Connelly, the Dearborn, Michigan-based company's in-house futurist. To help design vehicles for the elderly, engineers and designers have donned a "third age suit" incorporating glasses that impair vision and gloves that reduce finger control and strength.
In Japan, Toyota Motor Corp. is racing to bring autonomous cars to market, partly because elderly drivers disproportionately cause and are injured in traffic accidents. Some of this work is in the U.S., where the company hired Gill Pratt - former program manager at the Defense Advanced Research Projects Agency and head of DARPA's Robotics Challenge - to lead the Toyota Research Institute. The company is spending $1 billion on artificial intelligence and robotics technology to eliminate driver errors and reduce traffic fatalities.
"We often talk about autonomy as if the goal is just to create autonomy in machines," Pratt said last fall when his new job was announced. The focus is more on people having "the ability to decide for themselves where they want to move, when they want to move," regardless of limits imposed by age or illness.
Baby boomers - who came of age in the suburbs and equate car keys with freedom - want to remain mobile. Older Americans are keeping their licenses longer and driving more miles than in the past, according to the Insurance Institute for Highway Safety. But advancing age often brings health problems, including poorer vision, memory loss, arthritis and other impairments that can affect driving ability.

Safety, Convenience

Fatal crash rates are highest among drivers ages 85 and older, according to the institute's analysis of data from the U.S. Department of Transportation. That's mainly because the elderly are more fragile and often suffer medical complications from crash-related injuries.
Autonomous cars could provide seniors with the safety and convenience they need, and older people are willing to use new technology "if it provides a clear value to them," MIT AgeLab's Coughlin said.
Fully self-driving cars are still years off, however. Automakers and technology companies are using artificial intelligence to help teach them not just to avoid collisions and read traffic signs but also to respond to different types and needs of passengers. Older people, for example, might have several medical appointments and want to tell the car to take them to a specific doctor.
Engineers at Google, a unit of Alphabet Inc., are evaluating ways riders can interact with their cars, including by giving voice commands, according to spokesman Johnny Luu. The vehicles currently give verbal warnings about their intended path, including lane changes, he said.
The small white robot cars Google is testing seat two passengers. Swanson rode in a modified Lexus sport utility vehicle with the same technology. She sat in the back seat with her 70-year-old daughter; a driver and another Google employee were in the front.
When asked if companies will use older consumers as guinea pigs for autonomous vehicles, Coughlin said he doesn't think so, partly because there are bound to be "transition problems." Younger people "tend to trust technology without verifying it, while older people want to understand what's happening."

Baby Boomers in Control

This may create a marketing challenge for manufacturers developing robot cars. Many baby boomers, in fact, wouldn't buy a self-driving vehicle, according to a November 2015 study by MIT's AgeLab and The Hartford, a Connecticut-based insurance and investment company. While 70 percent of the 302 participants said they'd like a test drive, only 31 percent would purchase one, even if it were the same price as a regular model.
"They're still less enthusiastic about using systems where they have less control," said Jodi Olshevski, a gerontologist and executive director of the Hartford Center for Mature Market Excellence, a unit of The Hartford.
June Raben, 86, isn't ready to yield control to a computer, even though she has an iPhone, an iPad and uses WhatsApp mobile messaging with her granddaughter. She gave up driving a year ago after an accident totaled her car and left her deeply shaken. She now uses the ride-hailing service of Uber Technologies Inc., which is also working on autonomous vehicles.
"I have always considered myself a forward-looking risk-taker, but I am not ready for technology to be the only one behind the wheel," said Raben, who lives alone in a Miami Beach condo and likes the social aspects of chatting with Uber drivers. As autonomous vehicles evolve, however, "I can guarantee you that my 15 grandchildren and 10 great-grandchildren will all be driving robot-driven cars, plus many other robot-driven objects, after I'm gone."
Thanks for reading the blog!  You can pass this along to others and share with them our message from our twice weekly publication.  Simply click on one of the Social Media buttons at the top right section of this page to pass it on to others.  

Contacts Us

We're here to help with all things insurance!  EMAIL us at or contact any of our staff at 615.377.1212.. We work hard to EARN your business - not just get it.  Let us know how we might help you, your family or friends.
(Portions of this blog post taken from the March 2, 2016 article from Insurance Journal - Self-Driving Car Developers Betting on Senior Citizen Market by Dana Hull and Carol Hymowitz)
Posted on 03/11/2016 12:47 PM by Benton White
Tuesday, 08 March 2016
I learned something new last week that caught my eye.  Maybe this new information will be important to you also.
There's a smartphone app that turns your phone into an earthquake sensor. There is potential with this to save lives which makes it a great app to have.  Even though earthquakes in our region aren't as prevalent as in other parts of the world, this app is an attention getter for anyone who wants to be aware of earthquakes when they shake us all.
Researchers from the University of California at Berkeley and Deutsche Telekom AG have built an app that uses a smartphone's motion sensor to feel earthquakes. The app, called MyShake, records the time and amplitude of a tremor and sends its data and the phone's location to Berkeley's seismological lab for analysis.

MyShake can be downloaded for free from Google's Play store, and an
iPhone app is also planned. (Photo:
The more people who use the app, the better the system will work. The goal is to create a global seismic network - a collective seismograph if you will - that will eventually warn users ahead of time of incoming jolts from far-away quakes.
"For many earthquake-prone developing countries such as Nepal or Peru, MyShake could warn potentially affected persons valuable seconds earlier and, ideally, safe lives," Deutsche Telekom said in a statement. "These countries currently have either only a sparse ground-based seismic network or early warning system, or none at all - but do have millions of smartphone users."
While a phone's motion sensor, or accelerometer, is less sensitive than an in-ground sensometer, it can record earthquakes above a magnitude of 5 within 10 kilometers (6.2 miles). And the sheer number of potential users makes up for a phone's insensitivity, with an estimated 16 million smartphones in California and about 1 billion worldwide. MyShake can be downloaded for free from Google's Play store, and an iPhone app is also planned, Deutsche Telekom said.
As many of our customers know, we offer earthquake insurance as an 'add-on' option to your home insurance policy.  If you have an interest, let us know.  We would be glad to price-quote the addition for you.  In the meantime, MyShake could help you be aware when any shaking is going on close by.  
As always, we appreciate you reading our blog.  It's our way of going beyond just insuring folks!  It gives us a personal way to help our readers understand all things related to insurance.  As I have often said - we're in the insurance education business as much as we are working hard to properly insure our customers.  We hope you learn something as you read these and will continue to.  Of course, you can pass these along to others by simply linking them to Facebook or other social media outlets.  Checkout the SHARE buttons at the top right of this article that easily assists you in posting this and other blog articles to other places.  We would appreciate that also.
Contact us if we can help you.  EMAIL us at or call any of our staff at 615.377.1212.  We're always ready to earn your business!
(Portions of this blog article taken from a article by Stefan Nicola - February 15, 2016)
Posted on 03/08/2016 12:56 PM by Benton White
Friday, 04 March 2016
A little history for you!  When we first began our internet web presence nearly 20 years ago, our first domain was  Not knowing any more than we did about this new medium that we thought would truly take off because Al Gore invented it and said so (just kidding!), we thought would be easily remembered.  So my first business email was  A little later, I thought - why not just use the business name since Benton White Insurance was predominant in our marketing strategy. (I know - real original and creative!).  So we acquired the domain - and at the same time, I purchased  I was getting a little 'domain crazy' because I even considered,, and several others but passed on them all! 
Later on I came up with other types of configurations so I could be sure that when someone typed into their browser Benton & insurance, we would show up.  It's supposedly the right marketing strategy one should use.  Over time, our domain/web presence has certainly bumped us to the top of most all searches. Just type in Benton White, Benton White Insurance, Benton White - Tennessee, Benton White - Brentwood or any other combinations of those words into GOOGLE or BING, you'll quickly see us at #1.  In this day and internet age, it takes time to earn those positions because these two search engines, along with many others, work very hard to make sure a searched business is valid, credible and long-lasting.  Thankfully, we have been all three in our favor over these many years!
That leads me to my latest domain acquisition - a new way for you to find us if you are so inclined.  The internet world just released some new domains in the last couple of weeks which in laymen's terms means the extension after the (.) dot are new.  The moment I saw .insure and .claims, I immediately acquired them for the agency.  If you type into your browser, or, take a look at what you'll find!  Pretty nifty huh!??
Admittedly, I'm not just an insurance guy, I'm a marketing and computing geek too!!  Therefore, these two domains were destined to be here and I'm glad we now have given you yet - two more ways to find us.  
Selling insurance is our life-line here!  That's a given!  So if we can be available in some way - 24/7 and offer quick, easy and convenient ways for everyone to reach us, it's another advantage we have in serving our folks like we should.  Thus the reason for this post and the news that and is ready for you to click to - NOW!
As always, thanks for reading and please let us know how we can help you, your family or friends.  Certainly, we're giving you enough options to get to us! :)
Posted on 03/04/2016 2:34 PM by Benton White
Tuesday, 01 March 2016
State road crews are hustling to patch a deluge of potholes left in the wake of the recent winter storms.  Potholes are all around and they are probably more dangerous or expensive to you than you imagine. Vehicles that ram potholes can have damage that can run into the thousands.  They're also deadly!  A motorcycle rider hit a pothole in our town last week and was killed when he was thrown from his cycle. 
 The Tennessee Department of Transportation is using all of its available manpower to repair the damage done to interstates and state highways as quickly as it can. A TDOT spokeswoman said the weather created a "worst-case scenario" for road conditions, and crews are already being called to make emergency repairs.
"We had two prolonged events with not just snow, but ice as well, which cakes on the roadway and then, of course, it's a combination of freeze/thaw cycles, the chemicals that we use to get the ice and snow off the roads and then, of course, traffic," Jensen said.

Question:  Does my insurance cover my car if I had damage from hitting a pothole!?

Answer: In the auto insurance industry, a road hazard can be anything in or on the surface of the road dangerous to you as a driver or cause you to have an auto accident. That could be a pothole, a nail, oil, a tree, construction debris , a deer running into the roadway or myriad other foreign objects that you can hit, or that can hit you.
Certainly, car insurance companies want you to be a safe, defensive driver who is observant and on the lookout for dangers on the roadway that may cause damage to your vehicle and avoid these perils if possible. Your auto insurance provider knows that avoidance isn't always possible and that you may need to make a claim under your physical damage coverage if you hit a road hazard.
For instance, potholes aren't always seen or unavoidable, but you can easily end up with a punctured tire, misaligned steering or damage to the underside of your vehicle. Car insurance policies will cover such damages under your collision coverage if the damage is more than your collision deductible amount.
Whether a road hazard accident will fall under your collision or comprehensive coverage depends upon how the incident occurred.
If you hit a fallen tree or big rock in the road, then it's a collision claim because you collided with the object. Instead, if the tree fell on your vehicle or a boulder rolled onto the hood of your vehicle, then most auto insurers would find the accident to be a comprehensive claim.
Whatever the damage, if the cost of repairs is minimal, it might not be worth filing a claim with your auto insurance provider, either because it doesn't reach your deductible amount or is barely above it.
While comprehensive claims don't typically raise your rates, collision claims can, and either type of claim may get you surcharged by your insurer if you have accumulated several claims (of any type) within a short period of time.

Contact Us

At Benton White Insurance, we are always ready to help with information like this either from this blog or when you contact us by email or phone call.  Education is important and knowing these types of answers in advance might save you hundreds or even thousands of dollars in deductible or other claim expenses.  EMAIL us at or call any of our staff at 615.377.1212  We're here to help!

(a small segment of this blog post came from an article released by The Tennessean)
Posted on 03/01/2016 1:00 PM by Benton White
Thursday, 25 February 2016
Although it hasn't affected any of us on this side of the country as of yet, the recent GOOGLE movement into selling online auto insurance caught everyone's attention in the insurance industry.  Sure, there have been some others that still attempt to sell insurance online with at best, meager success.  But to have the giant GOOGLE enter that market space got some attention.  Personally, (and please forget that I do this for a living), person to person sales for big ticket items such as insurance still needs a person to handle it.  Sure, we ALL get educated in some way online by seeing what is available, price shopping, price comparing etc.  That's one of the conveniences of having online availability.  But to take that final step to give my money to a computer for something as big as insurance, I along with obviously many others, just can't do it.  We never know what the future holds in this arena but this GOOGLE development of pulling out of the online auto insurance sales market is an example of true selling/buying reality.
Take for example - purchasing a car.  I bought a car last year and did much shopping over 6 to 8 months prior to purchase.  I went to dealerships, shopped online, reviewed Kelly Blue Book online and Consumer Reports.  After all of that, I felt like I was educated to make the right deal for the right car that worked for us.  But when I wrote the check, I put it in the hands of a person - not a computer.  I have people like that who buy insurance from us.  They read, compare, get more education and when they come to us, they know better what they want.  Then they find that we can truly SHOP for their coverage with a number of companies in our portfolio and find the best coverage for the best pricing here.  That's been our goal over these many years.  With the continued year over year growth we have enjoyed, we're still a welcomed place to purchase insurance vs. the available alternatives.
So GOOGLE tried and they decided it's not working and excuse me (along with many others) if I/we think it is because of the lack of personal contact and service available from the independent agent.  We can walk customers through the complete process and custom make the insurance program that works best for their age, income and insurance history.  One stop and you're insured with us.  And unlike the ONE COMPANY outlets with the gecko and so many others, we're in the community, live and buy in that community and know the area where your insurance will be used.  THAT makes a difference and I promise, we do our best to use all of that to YOUR advantage.
So let me close by saying ... we're here and always ready - not to be GIVEN your insurance business but we want to EARN it!  You can reach us at or call any of our staff at 615.377.1212.  
I'm a fan of GOOGLE!  I use them almost everyday and am glad they've decided to stick with their core competencies that has made them a leader in the internet space.  They don't need to worry about insurance sales!  We've got this! :)
Posted on 02/25/2016 2:42 PM by Benton White
Tuesday, 23 February 2016
I have these questions posed to me all the time?  What type of insurance do I need?  How much is not enough or too much in coverage?  AND, who will benefit from me getting this insurance.  These are all great questions and are rather easily answered.  Certainly, there are so many choices that deciding what is best and how much can be confusing.  I ran across this article last week by Tara Siegel Bernard in the New York Times that answers some of these questions.
You've probably seen the life insurance commercials in which small children, all wide-eyed and adorable, ask questions like, "Hey, Dad, what's life insurance?"
While these campaigns are supposed to put a small lump in your throat, most people don't think about life insurance until they absolutely have to. That usually happens when their financial well-being becomes increasingly intertwined with someone else's, which can come with getting married, buying a home or, the big one, bringing a child into the world.
Those happy events don't make the task of buying life insurance any more pleasant - just more urgent.
"It is one of those things that people put off," said Emilie R. Goldman, a financial planner in San Mateo, Calif. "Most people I talk to are pretty surprised about the amounts they need and often think because they have coverage at work, it's enough."
That's hardly ever the case. So consider this a back-to-basics guide that will help sort out what you need as quickly and efficiently as possible. Buying insurance has a lot in common with ripping off a Band-Aid: You just need to do it and then get on with the business of living.
Below are answers to some of the most common questions that are likely to arise:
What type do I need? Most people are best served by a plain-vanilla term insurance policy. At least that's what many financial planners - who are paid a fee for their advice - will recommend. As the name suggests, these policies pay a set amount if the policy owner dies within the boundaries of the term, typically somewhere between 10 years and 30 years.
Term insurance is simple, the policy features generally don't vary greatly across providers (other than the cost), and it's cheap compared with other types of insurance.
A healthy 30-year-old woman might pay $38 a month for a $1 million policy with a 20-year term (men pay $10 more) based on current average rates.  A 45-year-old woman might pay about $48 a month for a $500,000 policy with a 20-year term ($60 for men). Smokers can expect to pay two to three times as much.
But don't be surprised if you find yourself sitting across the table from an insurance agent who tries to push a permanent insurance policy, like whole life or universal life insurance. Those policies generate higher commissions, so there's that temptation for the agent.  And even if the agent truly believes in the merits of permanent insurance, which can accumulate a cash value, it is far more expensive, often costing several thousand dollars a year.
Permanent life insurance can, however, be the right choice for people who will always have a need for life insurance. They might include the parents of a child with special needs or a wealthy family who will owe estate taxes.
How much to buy? The rule of thumb tossed around most often is to buy coverage worth 10 times the policyholder's salary. But each family's needs will vary depending on what amount of income the family is seeking to replace and what other items family members may want, or need, to pay for.
Would you want to take time off from work if a spouse died? Pay off the mortgage (or just receive enough to continue making payments)? Pay for a portion or all of college? Are there any debts that would need to be repaid?
Matt Becker, a financial planner in Florida whose practice focuses on younger families, said working parents should buy enough insurance to replace their income for five to 20 years, depending on how old their children are and whether a spouse or partner could support the children on one income.
"For a stay-at-home parent, you should consider the cost of hiring someone else to perform all of your daily duties," added Mr. Becker, who created a life insurance guide and a work sheet to calculate how much insurance you'll need. The costs can add up, particularly when considering child care, buying and preparing meals, chauffeuring children around and the overall job of keeping a household running.
One policy or more? Families' needs will probably change over time, so some individuals may consider buying policies with different expiration dates: maybe a $1 million policy with a 20-year term that gets the children through college and another $500,000 policy with a 30-year term that gets you to retirement.
That's a strategy suggested by Mark Maurer, president of Low Load Insurance Services, which provides insurance to other fee-only advisers. "You're layering it for different milestones," he added.
But since it's usually cheaper to buy term insurance in bulk, he said it wasn't always cost-effective to buy policies in increments of less than $500,000.
Buy the policy as soon as the need arises, or even earlier. Pregnant women, particularly late in their pregnancies, may pay more because of their weight and naturally elevated cholesterol levels.
Whom to name as beneficiary? The easiest alternative for a happily married couple is to name one another as the beneficiary.
But if both parents die and a minor child is named as a contingent beneficiary, or if a single parent names a child as a beneficiary, matters can get complicated. Surrogate courts will probably get involved.
The simplest and most inexpensive way to avoid this situation is to have the policyholder's will create a testamentary trust after the holder's death. The trust is named as the beneficiary, providing instructions for a named trustee, said Steven A. Loeb, a lawyer with Fein, Such, Kahn & Shepard, in Parsippany, N.J.
But that's not the only option. An individual can also create a revocable living trust, which essentially serves as a will but has the added benefit of avoiding probate, the sometimes-lengthy court-directed process to settle a will. Unlike a will, the trust remains private and doesn't become a public record, as long as it's properly funded.
Then there's the bulletproof option. Parents can name an irrevocable life insurance trust as the owner and beneficiary of the policy. Not only does that protect the money from creditors (helpful for doctors subject to malpractice suits), it also removes the proceeds from the estate for tax purposes.
Life insurance proceeds aren't subject to income taxes, but the amount is included in the deceased's estate, said Brett J. Barthelmeh, an estate planning attorney with Squillace & Associates in Boston.
That isn't a problem for most people, now that the federal estate tax exemption is $5.45 million (double that for married couples). And while there are states with far lower exemptions for state estate taxes - New Jersey is a mere $675,000 and Massachusetts is $1 million - many families don't set up trusts to avoid those taxes.
Why? Assets left to a spouse are not subject to estate taxes. And the surviving spouse is likely to spend a big chunk of the insurance money anyway. But state estate taxes could become an issue, at least in certain states, if both parents died with substantial policies.
Where to buy it? There are many choices in the market place as with all insurance.  But in our case at Benton White Insurance, we really do offer a ONE STOP SHOP for life insurance.  The reason is - we have 15 companies with rates that in almost all cases are the least expensive in the market.  The article suggested that one should work with an independent agent who has access to the top term insurance providers.  We've known that for years and that is just what we offer.  That's important because some insurers may provide better pricing for people who are overweight, while others may be more competitive for policyholders, say, in their 40s and 50s. We have choices here at the agency.
Another questions that some often ask: What about just buying coverage through an employer? It's usually not a good idea.  "If you're healthy, individually underwritten coverage is better than group," said Byron J. Udell, founder and president of an online quoting service for life insurance.  That's because employer-provided group coverage doesn't usually require a medical exam, so workers pay a bit more to account for less healthy people in the mix. Also, employer policies are generally not portable if you switch jobs.
We're here to help you!  Contact any of our staff at or call us at 615.377.1212.  We began our career in life insurance and are approaching 38 years experience in this field.  We have the answers you need and the competitive products available to make life insurance an easy and affordable purchase.
In closing .... honestly, the biggest mistake people with dependents can make is NOT buying any life insurance at all.  Don't let that be you!
Posted on 02/23/2016 2:22 PM by Benton White
Tuesday, 16 February 2016

Some put it off and in the end - their family LOSES!  Some are proactive NOW and everyone WINS!  

When I began my insurance career as a life insurance producer, I found out quite early what an important role life insurance plays in the life of a family after a love one passes away.  It's truly astounding what life insurance can do to help a family grieving the loss of the loved one.  It never replaces that person but surely takes a layer of pain away during that devastating time. This past year, I have represented my companies who paid several of my insured's beneficiaries hundreds of thousands of dollars in life insurance benefits.  This is just a small amount of the millions of dollars of life insurance coverage that I have written on customers - of all ages through these many years.  

Here is a creative 2 minute presentation that displays LOSING OR WINNING by having life insurance.  


If we can help, we are ready.  Just contact any of our staff at or call us at 615.377.1212. You too can spend a few pennies on a dollar and provide security for your loved ones at time of death.


Posted on 02/16/2016 12:38 PM by Benton White
Tuesday, 09 February 2016
When I first entered this career in the insurance business in 1978, I started it all by being a life & health insurance adviser.  I've continued to write a lot of life insurance throughout this 38 year career and really enjoy digging down with customers to decide what is best, how much is enough and finding the perfect plan that fits their budget.  The great Ben Feldman - a premier life insurance salesman in the 60's and 70's always promoted this phrase:  'You spend pennies on the dollar and create safety and financial wealth with those dollars for families to survive at death!'  After the many death claims I have facilitated over the years for widows and widowers, I see the TRUE VALUE of life insurance and how it truly has saved a lot of additional heartache after a loved one breathes their last breath!  Life insurance is needed and it works!

Here's a quick and simple video that breaks down the need for life insurance and what it can do:


Contact Us

We've written millions of dollars of coverage over the years!  Our premiums are extremely competitive and most always save you money from either other company or online shopping for coverage.  I have 15 companies to choose from and we can find the right match for you.  Simply contact our staff at or call us at 615.377.1212.  It's not a matter of IF you die - but WHEN you die.  Let us help you be ready to help your loved ones when you do!



Posted on 02/09/2016 2:12 PM by Benton White
Tuesday, 02 February 2016
We've written recently about pipes bursting, dishwasher or ice-maker pipes leaking or a supply line to a toilet or washing machine going bad and drenching your house with water!  When ANY of this happens, you have inside flooding that almost certainly will damage your carpets, hardwoods, furniture and I could continue down the list.  If you are in that unfortunate place, there are steps you can take that will prevent excessive damage in your home and YOU can do them immediately.  It could be the difference between total damage and light or no damage.  
Here are quick Emergency Steps that you can take upon discovering in-house flooding in your home, condo or apartment:
  • Wipe water from wood furniture
  • Remove upholstery cushions
  • Block or stack furniture away from the water in a dry place if possible
  • Remove area rugs quickly!
  • Remove newspapers, books, shoes, etc.
  • Remove valuable artwork and sensitive materials to a dry place.
  • Keep furniture skirting and draperies from contacting wet carpeting or floors.
There are also some things YOU SHOULD NOT DO:
  • DO NOT use your household vacuum
  • DO NOT use electrical appliances
  • DO NOT turn on wet ceiling fixtures
  • TURN OFF Circuit Breakers for the wet areas but only do this if access to your Power Distribution Panel is safe!
What duties do you have as an insured to handle?
  • It is your responsibility as a policyholder to mitigate (make something less harmful or severe by taking action) the damage.
    • Many insurance policies word it this way: "The insured is responsible to take reasonable and prudent steps needed for protecting the structure and contents ..."
  • And as we wrote last week - "Where Do YOU Shut Off YOUR Water?", make SURE you immediately STOP the source of the incoming water or moisture.
Maybe some of these items are common sense to you or maybe they are all foreign since you haven't experienced in-home flooding before.  But take advice from those that have gone through this.  They wish they had this list in their hands when they went through this hardship in their own property.  Thinking prevention and having action steps in place TODAY can make a gigantic difference for you if you unfortunately do face this later!
Hopefully, you see with this blog post one of the biggest reasons we produce these weekly.  We feel strongly about the education our customers should receive in all aspects of insurance policy ownership.  If we can help you, we're here and ready to earn your business!  Contact any of our staff at or dial us up at 615.377.1212.  Let's hope you never have to use this list!   THANKS for your business or that which you potentially would like to bring or send our way!  We're here and ready to earn it!
Posted on 02/02/2016 1:21 PM by Benton White
Friday, 29 January 2016
I caught this article this week that I thought was beneficial - especially during this first quarter of the year when you can make financial/insurance adjustments that you can follow for the remainder of 2016 and beyond.  I see the benefit of planning financially everyday in my own life and those customers I serve.  Sadly, I also see the problems associated with NOT planning financially and with proper insurance coverage's.   
This article from Scott Stump of has some great points contributed by Jean Chatzky - TODAY financial editor.  Take a couple of minutes to review this.  It could help you!
Often because it's too stressful to think about or seemingly too expensive to implement, many people fail to put a protection plan in place to safeguard their money.
Here are three areas that can help protect your money from being wiped out in the case of an emergency or disaster. From giving yourself an emergency cushion to the different types of insurance to estate taxes, here are some helpful tips.

1. Have an emergency cushion.

  • It's your first layer of defense: You have to create some sort of emergency fund.  It can bail you out in a jam: Whether you need new glasses that aren't covered by a vision plan or a car repair to help get you back and forth from work, an emergency fund can save the day in crucial areas.  Use your tax refund: The average U.S. tax refund is about $3,000, so that is a good place to start an emergency fund by depositing that money in a separate savings account.

2. Get insurance.

  • Health insurance
    • Health insurance is a must have and also is required by the government (the penalty for not having health insurance in 2016 is 2.5 percent of your income, or $625 per adult and $347.50 per child, up to a max per family of $2,085).
    • Health problems can lead to bankruptcy: Medical issues are the biggest source of bankruptcy in the U.S. every year, so having a health plan is crucial to staying afloat financially in case of an unexpected hospitalization or other health emergency.  
    • Open enrollment deadline is Jan. 31: If you are not covered, the open enrollment deadline at is at the end of this month, and eight out of 10 people who sign up for coverage sign up for financial aid to lower the cost of monthly premiums. With financial assistance, seven out of 10 people find plans with premiums less than $75 a month.
  • Life insurance
    • If you have dependents: You need life insurance if you have a spouse, children or older parents who depend on your income, but many don't have it. Thirty-seven percent of parents with children under 18 have no life insurance, and another 20 percent have no more than $100,000 in coverage, mainly due to the cost.
    • 20-year policy: You generally want a 20-year level term policy that pays if you die but doesn't have any other investment bells and whistles attached.  
    • Use an insurance calculator: It costs about $350 a year for a 35-year-old non-smoker to buy $250,000 in life insurance. Chatzky has a free life insurance calculator on her website that can help you figure out what it will cost for your plan.  8x your income: As a rule of thumb, you should have insurance totaling eight times your current income.
  • Consider other coverage.
    • If you can't replace, insure: As a general rule, if you can't afford to replace something, get some insurance for it. If you can afford to replace it, don't insure it.
    • Disability insurance: This belongs on your list if you couldn't afford to replace your income with savings in case your were injured or had a long-term illness.
    • Renters insurance: If you could not afford to replace your possessions in case of a fire or theft, you should have this type of insurance, which is not expensive.

3. Have estate plans.

  • Have a will: More than half of all Americans don't have wills, including 51 percent of Americans ages 55 to 64, according to RocketLawyer. If you're a parent, a will is a must because it's the only document that allows you to name guardians for minor children, so if you don't have one, the state will decide what happens to your children if you die.  
  • Use online resources: Resources like Willmaker, which is $55 through, or LegalZoom, where wills start at $69, allow you to create one online. These work as long as your financial life is not complicated or you're not looking to cut someone out of your will, which requires a lawyer. Make sure to have it properly witnessed when you sign it.
  • Hire help: You can hire an estate planning attorney, which usually starts at about $500. While writing your will, make sure to get three other documents to protect your family - a durable power of attorney for finances and healthcare in case someone has to make medical or financial decisions because you're incapacitated, and a living will that tells a hospital what you want for life support.
  • Review every three years: A good rule of thumb is to review the insurance and estate plan every three years to be sure nothing has changed.

Contact Us

We can help with everything you read about above.  Even though we don't do estate plans any longer, we did them earlier in our career and now recommend some highly trained and experienced folks who specialize in financial/estate planning.  However, on the insurance side, we can fill those holes today!  Simply contact our office at or call any staff member at 615.377.1212.  
Don't be caught without the proper planning in place to help you and your family survive the unexpected.  Everyone involved will be so much better taken care of if you put an action plan together that includes these items. 
Posted on 01/29/2016 12:59 PM by Benton White
Tuesday, 26 January 2016
A scenario from one of our customers who filed a claim:  Washing machine piping was old and a leak occurred and they were not at home.  The laundry room was upstairs and water ended up flowing in numerous places both upstairs and downstairs.  Their insurance claim was sizable and the inconvenience lasted for many days until all was repaired.  If they had been home, they could have prevented such serious damage had they turned off their main water valve into the house.
So the question is:  If you have a leak or serious flow of water begin in your residence, would YOU know how to stop the water coming into your home?  Watch this:


Often times, when you think about water damaging your home, you might conjure up an image of a hurricane, torrential rain or other natural catastrophe. The unfortunate reality is that damage that is caused when ordinary household appliances fail can be just as destructive as an extreme weather event.  Also, with these cold temperatures, you have to be ready for the possibility of frozen pipes bursting and causing damage.

According to the Insurance Industry Institute, water damage accounts for billions of dollars in losses to homeowners and renters each year. It is also responsible for about 25 percent of all property insurance claims. Insurance company claim data suggests that water is ten times more likely to damage your home than fire.

Fortunately, there are steps that you can take to help prevent water damage from appliances, and protect your home. It is helpful to understand some of the common causes of water damage, which include leaky baseboard heating, air conditioning condensation drains, and failed water heaters, washing machine hoses and plumbing.

These household appliances do not always offer warning signs until the damage has already occurred. That is why it is important to check them regularly. The simple steps below can help you protect your home from the most common causes of water damage:

  • First, know where the main water supply is located in case of emergency.
  • If you will be away from home for an extended period, shut off the water supply and drain the pipes. During the heating season, if your home is heated by an older steam heating system, consult with your heating professional to determine if it is safe to turn off the water supply for your particular heating system. Also, if your home is protected by a fire sprinkler system, do not turn off the water to this system, and maintain sufficient heat to prevent a freeze-up.
  • Consider having your air conditioning system inspected regularly by a professional. Check the drain lines annually and clean them if they are clogged.
  • Inspect water heaters, showers, tubs, toilets, sinks and dishwashers annually, and have them repaired if there are any signs of leaks or corrosion. When possible, install water heaters in areas with floor drains to minimize damage if leaks should occur.
  • Check caulking around showers, bathtubs, sinks and toilet bases, and make repairs as needed.
  • If your refrigerator has an ice machine or water dispenser, the hose between the wall and the refrigerator should be made of braided copper, which has greater cracking and corrosion resistance.
  • Check pipes for cracks and leaks. Have pipe damage fixed immediately to prevent more costly repairs in the future.
  • Check appliance hoses and plumbing fittings for breakage, crimping or bending.

Hopefully, these tips will help us all be more aware and motivated to be on the offense for water drainage/leaks instead of being completely caught off guard and having a major water disaster where you live.  If we can help or offer any insurance for you, your family, or friends, we're ready to earn it.  Please contact any of our staff at 615.377.1212 or EMAIL us at ...  Let's keep it dry in our homes!



Posted on 01/26/2016 3:29 PM by Benton White
Saturday, 23 January 2016

Meteorologists are calling for extremely cold weather in Middle Tennessee tonight & for the next couple of days.  We hope these tips below will help to increase your chances of avoiding frozen pipes during this extreme cold weather!

Tip #1 - Run Water!  In extremely cold temperatures, keep a small stream of both hot and cold water flowing at a faucet at each end of your home.  Flowing water does not freeze.  The stream does not need to be full flow, just about the size of the graphite in a standard #2 pencil.

Tip #2 Close everything up.  Close the vents and doors to your crawlspace.  If the pipes beneath your home are exposed to wind, it is far more likely that they will freeze.  Also, if you have a water heater or other water piping in your garage be sure that your garage door is closed.

Tip #3 - Keep everything heated.  If you have sinks on an exterior wall, open your cabinet doors.  If you only keep parts of your home heated in the winter, in extremely cold weather, be sure to turn the heat on to all parts of your home.

Tip #4 - Remove your garden hoses.  Do you still have garden hoses attached to your outside hydrants?  If so, remove them.  Many hydrants are designed to let water, inside the hydrant, drain.  If your hoses are still attached, the water has nowhere to drain and can freeze and bust the hydrant.

We see many claims each year from PIPES BURSTING and causing damage to ceilings, walls, floors and anything else the water overflow comes in contact with.  You have a better chance of frozen pipes not occuring if you heed the advice above.  We have already started doing these procedures in our home to hopefully prevent a large plumbing bill and insurance claim from these subfreezing temperatures this week.  Of course, if you are not successful in preventing frozen pipes, we're here and ready to help with your claim!  Just call any staff member at 615.377.1212 or EMAIL us at  You could also refer to our blog post this week "It's Back!  Rain, Slush, Ice, Snow!" that gives you complete information on how to you can reach us if you have that unfortunate claim during this harsh winter weather.

Stay safe and warm and we're ready if you need us ... and good luck with those pipes!




Posted on 01/23/2016 2:25 PM by Benton White

Benton's Blog

Hit-and-Run Deaths hit RECORD High!

WASHINGTON, D.C. - More than one hit-and-run crash occurs every minute on U.S. roads, according to new research from the AAA Foundation for Traffic Safety. These resulted in 2,049 deaths in 2016 – the highest number on record and a 60 percent increase since 2009. With the number of hit-and-run crashes on the rise, AAA is calling for drivers to be alert on the road in order to avoid a deadly crash and always remain on the scene if a crash occurs. AAA researchers examined common characteristics...

Why Does ANYONE Do This?

We have been candid and completely forthright with our thoughts about TEXTING and DRIVING or DISTRACTED DRIVING!  One action IS NOT worth the results of what can happen when you are behind a wheel of a car or riding with someone driving who gets distracted. AT&T has come forward with their “IT CAN WAIT!” campaign and it’s eye-opening to say the least.  I’ll say no more and let this following video speak for us and so many others in saying: “IS IT WORTH IT!?” .embed-container { position:...

Homeowners Insurance!  Do You Have Enough Coverage?

We have coverage discussions on two levels most often here in the insurance agency. From the customer: “I’m not sure I have enough coverage on my home or on my property.  How much is enough?” From the insurance company: “You just wrote a new home insurance policy for one of your insured’s and our walk-around inspection indicates the dwelling value amount is too low.” It’s been interesting determining dwelling values over the last couple of years simply because, as the video below will...